FAQ’S

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Please visit our Website under GOAT Solution – Food Donor, you will have all the information that you need to become a food donor with GOAT, we have a document called Donor guidelines that we recommend to read and watch our tutorial video for Donors.

Please visit our Website under GOAT Solution – Food Buyer, you will have all the information that you need to become a food Buyer with GOAT, we have a document called Buyer guidelines that we recommend to read and watch our tutorial video for Buyers.

Great question! YES and YES! Please do it is the best experience of all.

You can donate as many times as you want, once you post a donation; the post will be active for 48 hours from cooking time to guarantee freshness.

Yes, most definitely! The food containers are bio-degradable (they can be composted) and our bags are made of recycled paper.

Please follow the following steps to see if the issues with the app are fixed: Close the app and re-open it. Check if you have the latest version of the app installed (search for the app in the store). If you don’t have the latest version, an “update” option will be displayed. Turn off and turn on the cell phone. Uninstall and reinstall the app (the best option is to uninstall the app, turn off the phone, turn it on, look for the app in the store and reinstall it). This process will clean all the cache stored in the device and solve most of the problems. If you still experience problems, please contact us at customerservice@goatgeneration.com.

The APP needs to be able to determine where you are so that we can let you know what food is available in your current area.

In an effort to the ensure the safety and convenience of both the Food Donors and Food Buyers, we believe that this is the best way to facilitate the transfer of food. The Donor will leave the food outside the main door properly packed 10 minutes prior to pick-up time. Your food will be packaged safely and put in an easy to locate place protected from the outside elements.

The buyer will be picking the food at the arranged pick-up time.

GOAT does not guarantee that foods are free from any allergens. Even if the Food Donor has posted details indicating the absence of an allergen, we cannot promise that foods have not come in contact with allergens. For this reason, we do not recommend individuals with serious food-based allergies use the App.

No, currently there is no delivery service. GOAT is designed for individuals to go and pick up their own food during a convenient time. In most cases, the Food Buyers choose locations nearby to their place of work or home to make it convenient. We are exploring delivery opportunities for the future.

If you miss the scheduled pick-up, the Food Donor is instructed to not leave the food remaining outside for safety reasons. If you failed to arrange a suitable pickup time and the food is not there, then you unfortunately have missed out. Your money will not be refunded under these circumstances.